Terms and Conditions
The following agreement governs your use of MyStake Casino, from opening an account through to settling a withdrawal. Registering an account confirms that
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The following agreement governs your use of MyStake Casino, from opening an account through to settling a withdrawal. Registering an account confirms that you have read these conditions and accept them in full.
Agreement, licence and eligibility
MyStake Casino is operated under licence OGL/2024/250/0115 granted by the Curaçao Gaming Authority (CGA). The licence, together with the law of the licensing jurisdiction, governs the interpretation of this agreement.
Account holders must be at least eighteen years old and must be legally permitted to gamble in the territory from which they connect. Establishing whether local law permits participation rests with you, not with us.
Each person is entitled to one account. Duplicate registrations — whether created under a variant spelling, a second email address or a household member's details — are consolidated or closed, and any advantage obtained through them is reversed.
We may decline a registration, suspend an account pending verification, or terminate it where documents cannot be validated, where funds appear to originate unlawfully, or where the conditions set out here have been breached.
Deposits, withdrawals and verification
Funds may only be deposited from a payment instrument held in the account holder's own name. Transfers from third-party cards, wallets or bank accounts are returned to source and may trigger a review.
Full identity verification must be completed before a first withdrawal is released. Withdrawal requests are processed within seventy-two hours of approval, though the receiving provider may add its own settlement time.
Where practicable, withdrawals return to the method used for the original deposit, in line with anti-money-laundering practice. Where that method cannot receive funds, an alternative in the same name is arranged with our payments team.
Balances that remain untouched for twelve consecutive months are treated as dormant and attract an administration charge published in the account fees schedule. The charge stops once activity resumes and never reduces a balance below zero.
Bonuses and promotional play
Every promotion carries its own qualifying deposit, wagering multiplier, maximum stake per spin or hand, game weighting table and expiry window. Those specific terms sit alongside this agreement and prevail where the two differ in detail.
Wagering requirements must be discharged before a bonus balance or the winnings derived from it become withdrawable. Requesting a cash-out while a requirement is outstanding forfeits the remaining bonus and any associated winnings.
Low-risk or equal-outcome betting patterns designed to convert bonus credit rather than to play — covering both sides of a table game, for instance, or stake escalation immediately after a bonus lands — are treated as abuse and void the offer.
We reserve the right to withdraw, amend or restrict a promotion at any point. Where a change affects an offer already claimed, the terms in force at the moment of the claim continue to apply to that specific bonus.
Fair play, faults and liability
Game outcomes are produced by random number generators independently tested and certified by an accredited laboratory. Neither the operator nor an individual player can influence a result once a round has begun.
Where a malfunction affects a game, a payout table or a bonus feature, the round in question is void and stakes are returned. This applies equally to displayed wins arising from a fault, which cannot be claimed.
MyStake Casino accepts no liability for interrupted connectivity, device failure or third-party network outages during play. Server-side records are the definitive account of every wager and settlement.
The service is provided without any warranty that access will be uninterrupted, and our liability in any event is limited to the balance held in the affected account at the time the issue arose.
Complaints and closure
Raise a complaint first with our support team, which acknowledges receipt within twenty-four hours and aims to resolve straightforward matters within eight working days. Matters requiring investigation are answered within twenty-eight days.
If our final response is unsatisfactory, the dispute may be escalated to the Curaçao Gaming Authority as the licensing body, quoting the reference number issued when your complaint was logged.
You may close your account at any time through account settings or by writing to support. Any confirmed balance is returned to a verified payment method in your name once outstanding wagering has been settled or forfeited.
Amendments to this agreement are published on the site with a revised date at the head of the page. Continuing to play after publication constitutes acceptance; if you do not agree, close the account before your next wager.
- MyStake Casino customer support — [email protected], plus 24/7 live chat within your account
- Complaints and escalation desk — [email protected], response acknowledged within one working day
- Curaçao Gaming Authority (licence OGL/2024/250/0115) — the licensing body for unresolved disputes
Gambling involves financial risk and should never be treated as a means of earning income. If play stops being enjoyable, use the tools described on our Responsible Gaming page or contact GamCare on 0808 8020 133.