Responsible Gaming at MyStake Casino

Our commitment as a licensed operator

MyStake Casino operates under licence OGL/2024/250/0115 issued by the Curaçao Gaming Authority (CGA), and player protection duties sit alongside our commercial obligations rather than behind them.

Staff who handle deposits, withdrawals and live chat receive structured training on recognising distress signals in written conversations, unusual spending patterns and escalating requests for account reinstatement.

Marketing material is filtered so that reactivation offers are never sent to accounts that have applied a cooling-off period, closed themselves, or asked to be removed from promotional lists.

Tools available inside your account

Deposit ceilings can be configured on a daily, weekly or monthly basis from the Safer Play panel. Reductions apply the moment you confirm them; increases are deliberately delayed so that a decision made in the heat of a session cannot take effect immediately.

Loss thresholds and wager caps work independently of deposit limits, which matters if you tend to recycle winnings rather than fund a new payment. Reality-check pop-ups interrupt play at intervals you choose and display net position for the current session.

Time-out periods run from twenty-four hours to six weeks and lock wagering while leaving your balance intact. Self-exclusion is a firmer measure lasting from six months upward, during which the account cannot be reopened by request, by a new email address, or by a duplicate registration.

Recognising when play stops being fun

Chasing a deficit is the clearest signal. If a deposit is made specifically to undo the previous one, the session has stopped being recreational and has become an attempt at repair.

Other indicators worth taking seriously: hiding statements or transaction emails from a partner, playing to smother boredom or low mood, restlessness on days without access, and borrowing against a wage that has not yet arrived.

Money set aside for rent, council tax, childcare or utilities should never enter a casino balance. If the funds you play with are not genuinely surplus, pause and speak to someone before the next deposit.

Protecting people under eighteen

Registration at MyStake Casino is restricted to adults aged eighteen or over, and identity documents are verified before any withdrawal is released. Accounts opened with false age details are closed and stakes are returned in line with our verification policy.

If you share a household computer or phone, install filtering software such as Net Nanny or Qustodio, keep payment cards out of stored-credential lists, and never save your password in a shared browser profile.

Asking for help

Speaking to a specialist adviser costs nothing and does not oblige you to close your account. Most people who make contact describe relief rather than judgement.

Our support team can apply a limit, a time-out or a full exclusion on your behalf during a single chat session if you would rather not navigate the settings yourself.